Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? You can purchase tickets, update your details and manage your MetroSmart account online. % Contact Transport for London lost Across Merseyside and Halton. We will charge you to replace a lost or stolen pass. Your supporting evidence must be dated within the last 12-months. The replacement pass will be sent to you by post. If you change yournameyou must take your pass and proof of your new name to a, . In the past we have not charged for one of these passes, but from 1. Write by: . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. There must be at least 6 months remaining on your award. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. We are sorry for any inconvenience caused. You must tell us if your pass does . Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Annual Merseytravel Centres. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! This is likely due to your active Direct Debit payment date on your account. Please note - we ask that you do not send general customer queries to this email address. Bus Service Operator Grant Survey 2021-22. For information please call 0151 330 1000, tweet @Merseytravel or. Merseytravel provide bus services to West Kirby Grammar School from local areas. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email [email protected]. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. directly to Merseytravel. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. View bus timetables. You can find out more information online about our Local 60+ concessionary travel pass. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. w !1AQaq"2B #3Rbr It must be dated within the last 12 months. You can get a free older person's bus pass if you: are a Medway resident. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Sa Parole pour Aujourd'hui. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . ME14 1XX. Lost or stolen Merseyrail Only Railpass Online. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. If your Medway bus pass is stolen, we'll replace it for free. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Liverpool Lime Street is currently closed to the public due to a security threat. taken against a white or pale background. You can view receipts for payments for up to 6 months. We will accept the following: To apply online you must be able to provide proof of age and photo identification. If you change address it is your responsibility to inform TfGM. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to [email protected] for further support. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. No trains are running from the station. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. The police will give you this number when you report the theft. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. If you continue to have problems, you can email a photograph of the front of your vehicle number plate [email protected] with an explanation detailing the issue that you are experiencing. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. . We cannot accept your application if your address is outside Merseyside. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. Please try again. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Travel concessions for people with a disability. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Pensioners face bus rule change. Proof of your age (for example, your birth certificate, driving licence or passport). You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. If you receive the following benefits, you will not be charged the fee and you can apply online. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Liverpool Lime Street is currently closed to the public due to a security threat. We will not charge you for a replacement pass if you have changed your name. Please contact us on 0300 303 4240 or . Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. You can find out more information about the DVLA standards onlinehere. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. If you prefer, you can let us know about a change in your name byemail to. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Find out where your nearest Travel Centre is. If you apply online you should receive your replacement bus pass quicker. /Type/XObject We will replace stolen passes free of charge on production of a valid police incident number. Please note - we cannot replace lost or stolen passes via email. You can either visit a Merseytravel Centre in person or send an email to [email protected] with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Check out some of our frequently asked questions. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. /OPM 1 I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. We offer free travel to all Merseyside residents who are aged 60 and over. Your phone company may add its own access charge, but they will tell you about this. Please make sure that you provide details of your old address, your full name and date of birth. For details of all our locations and opening times please click here. You can apply for a bus pass up to 8 weeks before it is needed. No trains are running from the station. Merseytravel Centres: Locations and opening times. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. >> If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Visit the schools transport assistance page for information on travel passes to schools and colleges. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. >> In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. 1 0 obj We will charge you to replace a lost or stolen pass. Find out about public transport fares and passes. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. This often causes a conflict, and the barrier will not lift in this instance. } !1AQa"q2#BR$3br Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Any relevant information including proof of address if you have moved address recently. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Check out some of our frequently asked questions online. If it is a school bus pass not issued by Arriva, we suggest you start by . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. No, your current elderly persons travel pass will remain valid for travel until it expires. 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