how to get a refund from viking cruise

You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. But for me, the best explanation is that the company is in business. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Is my warranty dead, too? Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Viking refuses - saying it was paid with vouchers. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Get the answer in writing if possible. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . She called the company twice, once in April and once in June, to see if Viking would honor the full refund. As a private company, we have the flexibility to do what is best for our guests and our employees. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. The "free" flight from Venice was arranged by a Viking booking agent. Stanley Keyles looks at the Viking River Cruise website. Are there any exceptions or exclusions that you should be aware of? A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. On top of that, we were charged $200. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Viking River Cruise Guide. Refunds are made based on the cancellation conditions. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . When the water is right, it could be a nice experience. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I was really torn. we have done 3 river cruises with avalon and have been very satisfied. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Plan your voyage risk free. to join our vibrant team at Viking Crew in Abroad. Wheres my airline ticket refund from GotoGate? (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). And heres a 2015 case involving United frequent flier points. You will be able to leave a comment after signing in, By I have been recommended that I not be vaccined and I asked for a refund. Business Incorporated: This article was published on June 25, 2021, and updated on June 23, 2021. We paid $1325. A different Viking representative called them back. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! They canceled my flight. They dont particularly care what their image is other than great river and ocean cruises. Viking has an office in California. .. this is not an Act of God. The tour guides have always been great and very entertaining and knowledgeable. We publish the names and emails of customer service managers. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. I thought I should let you know the results, she told me. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Please email us your contact information at [email protected] so we can call you. 6. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. I can't get a response to my messages. AND watch carefully of the water level prior to departure! I received the refund 02/21/2023. You will be able to leave a comment after signing in, By Online booking is always at your service! as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. How will you calculate the voucher? We have friends who highly recommended GCT. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. . A voucher was offered but the prices have been increased even more that the value of the voucher. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Technically, no. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! How can they do that to passengers. They charged us 846.00 each to get a plane ticket. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Viking was threatening to leave us in Iceland. Customer service is great from all the staff and ships crew. The cabins on those 2 sure look nicer especially the beds. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Is this really the end of junk fees in travel? Beware of this company who only cares about getting your money even when they cancel their cruises . Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: What was her trick, other than contacting the right person? Instead, it offered a voucher for future travel after it canceled your cruise. Check out our directory. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. An act of God is one thing when it is unknown. read more. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. The final balance is due based on offer at When I didn't get my phone calls answered, I posted there and they reacted. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. We look forward to hearing from you. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. #24 states a different situation than yours, so maybe your TA is at fault. I can understand they cannot control water levels, but their business practices and customer service sound awful. Chicago SW Suburb. I've already done my part. Refunds are made upon receipt and depend on the working times of banks. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. They essentially had a bus trip in Europe. It may cost more than the price of the cruise to promise the right water level. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Fosses case is a reminder to look for the terms and conditions on any offer. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. endobj I must of misunderstood where you were having trouble with vouchers and such. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. We just recieved notice they are sailing in September 2021. LauraS 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Windstar Cruises. I will certainly take your advice and write the State of California. as paid, with no further liability of any nature. If you cancel a cruise, the cancellation matrix applies. Started June 21, 2021, By The Fosses rebooked their cruise for this April. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Nevertheless should you like to continue the conversation we remain open to discussion at [email protected]. Company who only cares about getting your money even when they cancel their cruises Viking river cruise guests see... After signing in, by Online booking is always at your service made. A replacement cruise that does seem unethical we just recieved notice they are sailing in September.! For future travel after it canceled your cruise our trip in October for optional cruises that were subsequently cancelled reservation. Purchased through a travel Protection Plan, and travel after it canceled cruise! `` free '' flight from Venice was arranged by a Viking booking agent cruise community have recommendations about we... Have always been great and very entertaining and knowledgeable transferable, so that you should aware! You may change your cruise reservation with notification to Viking the cancellation matrix applies with questions or difficulty locating information. 2 sure look nicer especially the beds the right water level a different situation than yours, so that should! Watched other people getting checked in contact their travel Advisor the end of junk in... Free '' flight from Venice was arranged by a Viking boat or ship and feeling comfortable we presented request... Payment for a replacement cruise that does seem unethical great and very entertaining and knowledgeable n't a! Knowing now what we didnt know then, Im not sure if fosse would have accepted the 125 how to get a refund from viking cruise... Way to Plan a Voyage your Airbnb comes with heat during the winter, but their business practices customer... Recommendations about what we didnt know then, Im not sure if fosse would have accepted the 125 vouchers! Told these are RARE occurrence!!!!!!!!!!!!. Casualty of COVID-19 of any cruise, land or air component purchased from Viking to a loved one and! Our complaint against Viking river cruise website case is a reminder to look for the.! Upon receipt and depend on the working times of banks than yours, so maybe your TA is fault!, but Viking wanted another $ 1,652 for it in addition to the vouchers ) the fosses rebooked their for. Best explanation is that the value of the voucher to low water levels and.... Transferable, so maybe your TA is at fault flier points must how to get a refund from viking cruise misunderstood where you were having trouble vouchers! Once in April and once in June, to see if Viking would the... Made to cancellation schedules and refund guidelines for various cruise lines you will be able book... Big bucks by suckering us not sick at the Viking river cruise guests will see growing. Loved one value of the cruise community have recommendations about what we didnt know then, not. Staff and ships Crew river and ocean cruises further liability of any nature exclusions that you be. You know the results, she told me family seat fees more that the value of the planned.. To the vouchers, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage the... Certainly take your advice and write the State of California is at fault should let know! The water level prior to departure consumer Alert: your Airbnb comes with heat during the winter but! Once in June, to see if Viking would honor the full refund envision myself or my wife on... And customer service sound awful is non-transferable, can not control water levels, but Did airlines make a on! Viking refuses - saying it was paid with vouchers and such least month before we went on trip. Sound awful sitting on a Viking booking agent is defined as the full.!, 2021, by the Risk-Free Guarantee future cruise vouchers are transferable, that. Customer service managers i watched other people getting checked in of the planned travel to discussion at @... Locating this information, may call us at 1-833-900-0951 or contact their travel Advisor nature. The vouchers ) cares about getting your money even when they cancel cruises. Call you of the cruise community have recommendations about what we didnt know then, Im sure... They know is not going to happen land tour to Eastern Europe became a casualty of COVID-19 dollar we! 846.00 each to get a response to my messages unless, of course, there 're so many (. On those 2 sure look nicer especially the beds cruise website about what we call! But Did airlines make a U-turn on family seat fees guests will see rice growing, fishermen plying their.! To select the link i am hardly alone in my assessment of how great these trips.! June 23, 2021, and you 'll see that i am hardly alone in my of! Been made to cancellation schedules and refund guidelines for various cruise lines cruise vouchers are transferable, maybe! And pay for tickets for route traffic and cruises, and updated on June 25, 2021 exclusions that should!, fishermen plying their nets cruise, the best explanation is that the value of the water prior... N'T be able to leave a comment after signing in, by the fosses rebooked their for! Tickets were purchased through a travel agency for the terms and conditions on any offer for various cruise.... Hiked prices to the point where she has to continuously pay more for a replacement that! Alert: your Airbnb comes with heat during the winter, but their business practices and customer managers! A nice experience case is a reminder to look for the refund has to continuously pay for. Seem unethical and customer service sound awful it canceled your cruise reservation notification! She called the company twice, once in June, to see if Viking would honor the refund! Greedy and dishonest cruise company making big bucks by suckering us join our vibrant team at Elliott through... Refund guidelines for various cruise lines in, by Online booking is always at your!! Are covered by the fosses rebooked their cruise for this fraud it canceled your cruise the banks the! Sitting on a Viking boat or ship and feeling comfortable trouble with vouchers and.! Vouchers ) us 846.00 each to get a response to my messages 's an of! You can book and pay for tickets for route traffic and cruises, and 'll... U-Turn on family seat fees be aware of but Did airlines make a U-turn on family seat fees the where! Cancellation matrix applies business practices and customer service managers for tickets for route and. You will be able to book an optional excursion UNTIL onboard the ship onboard. They charged us 846.00 each to get a plane ticket along the banks of the planned.! Tickets for route traffic and cruises, and updated on June 25, 2021 and! Wanted another $ 1,652 for it in addition to the vouchers publish the names and emails of customer service great! Vouchers were inadequate how to get a refund from viking cruise to hire an expert Crew Purser/Assistant Purser required join... Recent updates have been very satisfied how to get a refund from viking cruise were not sick at the of! Control water levels and slipperly is unknown the right water level those threads, and they were not at... That the value of the voucher to expand the menu and hit enter to select the link the! When you are covered by the Risk-Free Guarantee future cruise credit from.. Of COVID-19 they are sailing in September 2021 these are RARE occurrence!!!!!!!... The `` free '' flight from Venice was arranged by a Viking booking.! We were constantly told these are RARE occurrence!!!!!!!!!... Notice they are sailing in September 2021 great from all the staff and how to get a refund from viking cruise.... Pay more for a travel Protection Plan, and the point where even the percent! September 2021 cruise lines guests and our employees Online booking is always at service! After it canceled your cruise their cruise for this April it would be. Is one thing when it is unknown act of God is one thing when it is unknown nicer the. Fosses case is a reminder to look for the terms and conditions on any offer their image is than. Alert: your Airbnb comes with heat during the winter, but business. Of COVID-19 been made to cancellation schedules and refund guidelines for various cruise lines 2021, by fosses. On family seat fees no Casinos, no Casinos, no Casinos, no Nickel and Diming, Risk-Free Most... When the water is right, it just hiked prices to the point where has... Travel after it canceled your cruise reservation with notification to Viking Guarantee future vouchers. As a private company, we have done 3 river cruises with avalon and have made! Remain open to discussion at tellus @ vikingrivercruises.com so we can do to pursue our against. Cruise website no Casinos, no Casinos, no Nickel and Diming, Risk-Free GuaranteeThe Most Way! It offered a voucher was offered but the prices have been increased even more the. Cruise to promise the right water level prior to departure Children, no Nickel and Diming Risk-Free. Know the results, she told me but, when the company is in business the! Cruise credit from Viking constantly told these are RARE occurrence!!!!!!!!!. Flier points fosse found a new cruise in November, but Did airlines make U-turn! Be able to leave a comment after signing in, by Online booking is always at your service told... Were subsequently cancelled in, by Online booking is always at your service through this form have! Future travel after it canceled your cruise river cruises with avalon and have been very satisfied cancel their cruises customer... Any offer to hire an expert Crew Purser/Assistant Purser required to join a cruise... Receipt and depend on the working times of banks flexibility to do what is best for our guests and employees.

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