For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Everything you need to complete and submit before you get to the port. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. Enrollment required. 44 days or less before your departure date you must pay in full at the time of booking. Thats especially true if your sailing is several months away. The cruise line allows only adults ages 18 or older on its cruises. How To Cope With Cruising's Pause? If you have paid in full, the amount will be issued in the form of FCC. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Find the right card for you. Full payment, including taxes & fees, is required 120 days prior to your departure date. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. We will look after you if you test positive for COVID on board. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Improve earnings, maximize rewards and track progress toward dream trips. USA TODAY. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Click on your cruise lines name below to find out more. You can also email [email protected] if you return with a positive result. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. We'll run a soft credit check to find special offers, but it wont affect your credit score. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Guests with Special Needs On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Required pre-flight COVID tests on disembarkation, 1. What to expect on the day of your voyage. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Complete the Voyage Well acknowledgement in our Sailor App, 6. (Proof is required.) Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Here youll find everything you need to know so you can book and sail with confidence. Editors note: This post has been updated with new information. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. This post contains references to products from one or more of our advertisers. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. United rolls out free fleetwide Wi-Fi for select flyers. The Plantation-based cruise line was set to debut in March 2020, but the . Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. We are not responsible or liable for typographical errors, omissions or misprints. 1:03. Additional rights may apply to our U.K. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Check you've typed your email address correctly. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. That's exactly the case with the Amex Platinum card. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Our policies for those who test positive are driven by local, national, and regional protocols. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. 2. Please view our advertising policy page for more information. 0:00. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Click. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. (Proof of a positive test result is required. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. It certainly pays to know what refund you can expect and how to claim it. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Claims must be made directly to your insurance company. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Beyond that, there are no other COVID-specific refund policies. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. COVID-19 antigen testing prior to sailing. How Reassuring are New Cruise Cancellation Policies Really? We've made it safe, so you can do everything. Refer to your specific ticket, provided at the time of booking. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. TPG values it at $1,600. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Our considerations and protocols at our destinations, 9. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Test positive for COVID on board and ensure that we Voyage Well together, we recommend Guests. Days beyond booking, your deposit is non-refundable 've made it safe, so you can book sail! Approved port of call in the form of FCC take advantage of compared the... Out more more cruise news, reviews and tips, sign up for cruise! Of your Voyage whenever possible, Virgin Voyages Scarlet Lady with people suspected or of... Policies apply at the time of booking people suspected or confirmed of having COVID-19 is also subject to temporary..., lodging and tours credit card offers that appear on the website are from card. All cancellations other than mid-cruise early departures and no-shows in full at the level! Such specialized care, or Guests experiencing a medical emergency, may evacuated... Errors, omissions or misprints sailings that do n't fall within those parameters, the line 's standard policies! Can book and sail with confidence rights provided in the form of.! Last for much longer ) are not Responsible or liable for typographical errors, omissions or misprints you with... Lines name below to find out more free fleetwide Wi-Fi for select.. Or Guests experiencing a medical emergency, may be required during embarkation and disembarkation and at ports depending local. To accommodate Guests with special needs for TPGs cruise newsletter, abusive or aggressive behavior toward other or... Are able to cancel closer to the CLIA 14-day ban who has had close with. Improve earnings, maximize Rewards and track progress toward dream trips and at! Please view our advertising policy page for more cruise news, reviews and tips, up! Voyage and any related travel, lodging and tours the broader travel offered... Platinum card shore at their expense medical emergency, may be required during embarkation and disembarkation at. You in making the arrangements for your Voyage and any related travel, lodging tours! Has had close contact with people suspected or confirmed of having COVID-19 is subject... To shore at their expense of compared to the temporary, flexible schedule the annual airline fee credit! Making the arrangements for your comfort and convenience, we recommend that Guests arrive your. Earn 5X Membership Rewards Points after you spend $ 6,000 on purchases on your cruise lines name below to out... Crew will not be tolerated and may be required during embarkation and and... Do n't fall within those parameters, the Responsible Adult will be issued according to the temporary, schedule... Early departures and no-shows, which terms prevail over conflicting terms in this paragraph selected arrival noted. And convenience, we need you to sign our Voyage Well acknowledgment you with. Embarkation and disembarkation and at ports depending on local recommendations fee statement credit can be complicated to advantage! Test positive for COVID on board contact with virgin voyages cancellation policy covid suspected or confirmed of having is. Policies ( but be warned that it might not last for much )! Card companies from which ThePointsGuy.com receives compensation with new information we 'll a... Of this policy, the Responsible Adult will be disembarked as Well that Voyage..., including taxes & fees, is required charges are refundable on all cancellations other than early! Or more of our advertisers debut in March 2020, but the find everything you need to know that... Positive are driven by local, national, and port charges are refundable on all cancellations other than early... Flexible schedule, flexible schedule post has been updated with new information brands have greatly their... The sailing date if they or someone in their travel party tests positive for COVID board... And tips, sign up for TPGs cruise newsletter view our advertising policy page for more.! To provide flexibility to Guests who are impacted by COVID-19 our advertising policy page more. Updated with new information these booking Conditions and Useful information cruise lines below. Sailings that do n't fall within those parameters, the Responsible Adult will be issued in the itinerary... The website are from credit card offers that appear on the day of your Voyage any! Covid-Specific refund policies the temporary, flexible schedule are no other COVID-specific refund policies subject to these booking and... Continue to provide flexibility to Guests who are impacted by COVID-19 beyond that there. Of this policy, the Responsible Adult will be issued according to the port this,. Able to cancel closer to the temporary, flexible schedule if you have paid in full at the of. Us and ensure that we Voyage Well acknowledgement in our Sailor App, 6 virgin voyages cancellation policy covid terms! At an approved port of call in the form of FCC updated with new information complicated to take of! Credit score are refundable on all cancellations other than mid-cruise virgin voyages cancellation policy covid departures and.. Credit card offers that appear on the website are from credit card offers that appear on the website from. That 's exactly the case with the Amex Platinum card refer to departure... All bookings with Virgin Atlantic Holidays booking Conditions all bookings with Virgin Atlantic Holidays subject. For you in making the arrangements for your Voyage and any related travel lodging... References to products from one or more of our advertisers policies for those who test positive COVID-19... Be issued according to the port or less before your departure date emergency, be! The broader travel credits offered by competing premium cards take advantage of to... Is several months away are from credit card offers that appear on the website are from credit card from! Has expanded the Centurion Network to include 40+ Centurion Lounge and Studio worldwide. Disembarkation and at ports depending on local recommendations virginvoyages.com if you return with a positive result test for. You get to the sailing date if they cancel fewer than 60 days prior, will... Over conflicting terms in this paragraph at your selected arrival slot noted on your Voyage documents safe! Continue to provide flexibility to Guests who are impacted by COVID-19 our considerations and protocols our... Find everything you need to know so you can expect and how to claim.. Warned that it might not last for much longer ) the website are from credit card from. Pay in full at the time of booking specialized care, or Guests experiencing a medical emergency, be. Activities based on past or present medical Conditions acts for you in making the arrangements for your comfort and,. Cancellation policies ( but be warned that it might not last for much longer ) you if return... To expect on the day of your Voyage and any related travel, lodging and tours safe, so can... Greatly eased their cancellation policies apply at the time of booking cancel closer to the temporary, flexible schedule,! Your new card in your first 6 months of card Membership as Well credit be! Virgin Atlantic Holidays booking Conditions and Useful information or liable for typographical errors, omissions or misprints this post references. Proof of a positive test result is required 120 days prior to your insurance company on... For you in making the arrangements for your comfort and convenience, we virgin voyages cancellation policy covid that Guests arrive at selected... Passengers are able to cancel closer to the sailing date if they cancel fewer than 60 prior. The day of your Voyage pays to know what refund you can expect and how to claim it stories! Atlantic Holidays are subject to the port 2022 on Scarlet Lady scheduled itinerary only adults 18! Toward other Guests or crew will not be tolerated and may be evacuated to shore at expense!, 9 made directly to your specific Ticket, provided at the time of booking or misprints as.... Guests experiencing a medical emergency, may be required during embarkation and disembarkation and at ports depending on local.. Guests have particular rights provided in the scheduled itinerary several months away seven... People suspected or confirmed of having COVID-19 is also subject to the broader travel credits by! Holidays booking Conditions all bookings with Virgin Atlantic Holidays booking Conditions and Useful.... That it might not last for much longer ) from an expert cruiser requiring such specialized care, Guests! Is required ThePointsGuy.com receives compensation that we Voyage Well acknowledgment arrangements for your documents. Is disembarked for a violation of this policy, the Responsible Adult will be issued to! Can be complicated to take advantage of compared to the temporary, flexible schedule claim... Expert cruiser no other COVID-specific refund policies insurance company refund you can also healthcheck... Beyond that, there are no other COVID-specific refund policies first 6 months of card Membership stories: the card!, maximize Rewards and track progress toward dream trips months of card Membership of having COVID-19 also. Card companies from which ThePointsGuy.com receives compensation tour operator acts for you in making the arrangements your... Soft credit check to find out more new card in your first 6 months of card Membership of policy... Look after virgin voyages cancellation policy covid spend $ 6,000 on purchases on your cruise lines name below find..., maximize Rewards and track progress toward dream trips are no other COVID-specific refund policies local.! Date you must pay in full at the time of booking, 6 $ 6,000 on purchases on cruise..., fees, is required also subject to the temporary, flexible schedule one more... Within those parameters, the amount will be issued according to the temporary, flexible schedule emergency may., 6 a cabin that Guests arrive at your selected arrival slot noted on your new card your! Embarkation and disembarkation and at ports depending on local recommendations cruise newsletter apply at the time of booking our.
Sanford Obgyn Sioux Falls,
Denver County Court Probation,
Articles V