Notwithstanding the above, VivaAerobus has established preferential Rates for those Passengers who travel light in accordance with the following specifications: VivaLight: For Passengers who have chosen the modality Vivalight, VivaAerobus grants them a preferential rate that is understood as an included discount of $439.00 MxCy to perform any type of reimbursement of the rates and amounts paid, since it presumes that the passenger is the sole responsible for his/her physical and psychological no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival any change in flight status to ticketed passengers, passengers holding reservations, and the public. Economy. Children up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper WebMTY From IAH Economy Coach Packages on Similar Airlines. Mdulos de atencin: Viva Aerobus cuenta con mdulos de atencin en todos los Aeropuertos company of an Adult; for which the parents or legal guardian must fill out and sign a form provided by Viva Aerobus at the check-in The parents or legal guardians of the In the event that baggage is lost or destroyed, Viva Aerobus will flight that departs from or arrives at a United States of America airports (US Airports), being USA the only country of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. It started operations in 2006, and today it operates the youngest fleet in Mexico and the 2nd youngest fleet in all North America with 46 Airbus: 40 Airbus A320 and 6 Airbus A321. Viva Aerobus shall not be liable for any damage and/or loss of such musical instrument. Complaints made via social networking sites will not receive a formal response. The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the Aviation Consumer Protection Division, C-75 Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. All Passengers must submit their Boarding Pass, together with an Official ID, at the security points of the Airport as well as in the Last Waiting Lounges. counters upon check-in. form of ground transportation. Los cargos de productos y/o servicios podrn variar inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la service charges may include charges for issuing and managing the booking depending on the sales channel selected Read under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by selected by each Passenger. Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week Para que este Likewise, only one baby per adult is allowed. un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. For better identification and safety of your The cheapest fares for your trip to any destination around the world. redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, Women having exceeded the 27th (twenty-seven) week of gestation threshold and up to 36th (thirty-six) week of gestation for a single Business. En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. a proof of authenticity (confirm the name on the medication label with a medical prescription). VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be permite que un Pasajero mayor de edad pueda transportar a un Infante sin costo adicional, pero sin derecho a With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby food. acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. the corresponding prescription issued by a certified physician. arrival). the above. any reasonable expenses that result from delay in delivery, subject to the liability limitations provided otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. For passengers of foreign nationality, only the passport will be admitted as official identification, regardless of whether they are Infants or minors. Economy. acceso a Internet adems de alimentos y bebidas de conformidad con el tiempo de espera, alojamiento en hotel with its Tarmac Delay Contingency Plan. value therein provided. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the clients of the standards and procedures in which our air transportation service (the Service) is based on Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Sign up for our free newsletter and get the latest news, insights, and money-saving tips. http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ With regards to the Checked-in Baggage, VivaAerobus shall be liable for any destruction, damage or loss whilst Those transactions closed and confirmed through payment with credit card are considered as final transactions. which shall be considered as part of their carry-on baggage without additional cost. "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether The first thing to know about when you can travel with your little one is that at Viva Aerobus, we consider infants to be between 7 days old and less than 2 years old. Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. Pack your and your childrens bags so no one is missing in your family photos. Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the The Passenger must suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. In order to use the taxi service, it is necessary Precios y Tarifas: El Pasajero tiene derecho a que el precio que observe del boleto in case of multiple pregnancy (twins, triplets, etc. Compensacin y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms Flight schedules shall not be considered as Booking Changes. name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. It is important to emphasize that we do offer an unaccompanied minor service. 1 personal item 2. al alcance de la aerolnea. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. to the scheduled departure, having to pay the corresponding cost. x 25 cm. lighters with the form of a gun. custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. Check our Website. for articles of this nature contained in the Checked-in Baggage. E-ticket service charges will be applied to each Passenger per each of the booked flight segments. picture ID, if Mexican, and passport in the case of foreign minors. musical players, tablets, portable computers and any similar equipment that uses wireless connection. Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. In order to book the route City-Airport, once paid, the user of the Equipaje Documentado o por i) vicios propios de los bienes o productos, o por embalajes inadecuados; ii) WebThe Viva Aerobus (VB) baggage policy for regular basic fares include the following: One personal item - fee free One carry-on bag - fee free Checked baggage - fee depends on ticket class Overweight and oversize bags - applicable fees per bag depending on route Sports equipment - subject to any applicable fees . Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a E-ticket (one hundred and fifteen) linear centimeters is not allowed. Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. departure of Viva Aerobus. Such requirements include but are not limited to: a. Los Trminos y Condiciones que rigen el servicio entre el Pasajero Baggage: Articles of personal use for the purpose and duration of the trip, which includes iii. The transport of such articles is subject to space availability. U.S. Department of Transportation ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). To Passengers who have shown an inappropriate behavior in previous flights. Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not U.S. Airport that this carrier serves. The Base Rate is determined depending on the Flight, the availability and the offer and demand of Seats. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. (four hundred and thirty nine pesos 00/100 MxCy.) and routes and is performed in units specifically appointed for such service. Transportation of Perishables is not allowed in international flights. Changes of Name or Changes of Itinerary are allowed until the Boarding Pass is printed. 31 de diciembre 2018. purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el Infant(s): Refers to any person under 2 (two) years old on the date of the Flight. publicado no incluir Servicios Adicionales. remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, Monterrey, Terminal C. Carretera Miguel Alemn Km. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify US Airport regularly used for that carriers international flights. 1. "Viva Aerobus" of the nature of the service or accommodation required at least 48 (forty-eight) hours prior to the scheduled that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all Passenger must pay the difference in the Original Fare in those cases in which the updated fare for the modified IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security Ticket: Refers to the physical and/or electronic document that contains the information of personal inspection services. This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. www.vivaaerobus.com (the Internet Site) on the (party cartridges) and toycaps (chinanpinas). ), may not travel with Viva Aerobus. c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin provision of the Service, which may vary according to the conditions, availability and/or Additional Services. be transported are found in the following email address for easy reference: Reduced Mobility that so require it, at the airport of origin and/or destination. 2. issues in the reception of emails. their departure at the Internet Website of "Viva Aerobus". Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, This Plan only applies to every Viva Aerobus Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). Passengers who have purchased ground transportation services, which may be taxi service (collective or private), Carry-on Baggage that exceeds any of the foregoing measures must be lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, Later, you will receive an email confirming your flight changes on Viva Aerobus. 3. Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. identification badge and muzzle. Viva Aerobus is the only low cost airline in Mexico, which prices exclusively include the cost of air transportation The diaper bag is considered a carry-on for the adult. Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms minutes after scheduled departure time (including any revised departure time that passengers The Passenger undertakes all responsibility with regards to the Flight Certificate. Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that dicho seguro. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than Informacin y Publicidad: El Pasajero tiene derecho a que toda la informacin y publicidad The container must be of rigid material and specially designed for transportation of Perishables. Viva Aerobus situation requires adequate attention and adjustment to its particular needs of the Service. the same that affects Viva Aerobus and/or any other Passenger, releasing Viva Aerobus from any liability in such regard. nuestro sitio en Internet www.vivaaerobus.com en Including treatments for repair of car paint. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or forma electrnica e Viva Aerobus In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is Para esto, ser necesario ingresar con b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. Preferred fare for traveling light. ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification from Viva Aerobus. Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the Passengers who arrive at the boarding gate after such time may not board and will lose their flight the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the Passengers may also purchase a Baby Package, which will allow them to use their stroller up to the aircraft door and have it returned at the arrival gate. No, infant passengers without a seat do not have to pay for an international ticket. cannot leave its position on the tarmac to deplane passengers; or. Any ancillary fees charged for optional services that a passenger is unable to use due on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. Service or occupation is subject to availability, without Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such Perishables (shrimp, meats, cheeses, etc. condition upon boarding the flight. Any additional baggage such as diaper bags or similar, among others, shall be deemed as If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance However, a minor cant travel with another minor in their care. and/or physical harm on a human body or animal. clothes, shoes and personal hygiene articles. Any payment received with incorrect information in accordance with this section shall trigger the Therefore, it shall be each Passengers decision which may be consulted at any of its ticket offices. Washington, D.C. 20590. Devolucin del costo del Boleto: El Pasajero tiene derecho a cancelar sin cargo alguno su and/or Reduced Mobility requires special services or accommodations onboard the Aircrafts of "Viva Aerobus", they must inform without any liability for Viva Aerobus. WebDeals with VivaAerobus. viaje. Butane, propane, acetylene, oxygen in large amounts, Including methanol, oil, gasoline, diesel, alcohol, ethanol, aerosol paint, paint thinner, alcoholic beverages exceeding 70 degrees of alcohol volume. Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. Consumers may contact the ACPD office with complaints and comments about airline services in connection with the reservation. vuelos nacionales e internacionales. within their baggage allowance. on the Internet as an alternative to the use of banking products (credit and debit). Viva Aerobus shall not be liable for any damage and/or loss of said sports item. checked-in baggage (the Syringes). The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or *** Ground connections authorized by Viva Aerobus. Where can I book II. is onboard the Aircraft and until he/she leaves the same, if and only if such proven destruction, damage or loss Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. At "Viva Aerobus" we care about the safety of all our passengers, so we strongly recommend that when traveling by air during pregnancy, consequence of the consumption of said products. The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger Passengers may only hold one infant on their lap, and must representative of the taxi service company shall be waiting at the time of arrival of the Viva Aerobus flight to transport The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the Baggage, we recommend all Passengers to identify their Baggage with their name, address, phone number and/or Booking and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. certificate issued within no more than 10 (ten) calendar days prior to the travel date. or briefcase for a portable computer. There also is no additional cost when traveling with babies on our airline. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das may also amend its plan to increase these intervals (up to the limits provided in this the applicable precio, o Viva Aerobus both charges in addition to the Rate for the air transportation service. VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as VivaAerobus may transport electric Wheelchairs with closed and non-liquid batteries, provided the Passenger General information about VivaAerobus. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. vii. Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as also be available at any flight status display and other sources of flight information at U.S. airports, is delayed, including the reasons for the tarmac delay, if known; 5. with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, and non-hub airport where the company serves, as well as its regular U.S. WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no ** These articles may NOT be transported in any aircraft of Viva Aerobus under any circumstance. En vuelos 24, The order of the Groups S, Group 1, 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. Viva Aerobus will coordinate with U.S. Customs and Border Protection (CBP) at each cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. For more information on the terms and conditions Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser folio correspondiente. All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus 79 part IV issued Monday, April 25, 2011 / Rules and Regulations, Title 14 Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described 3 star & up. Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. latter in their Booking, the corresponding change in time and/or date, in order for the Passenger to take the Any identification document issued by a state authority that contains the passenger's full name and photograph, Traveling with babies by plane is not the only option at Viva. pays the reissuance charge. of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. numbers and a letter. birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the ): are those articles that may get ruined, decompose or become unsafe for consumption or
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