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If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 15.1 To a site outside our network. He explained everything and connected my grandkids PlayStation. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. company number 03997482, registered in England and Wales. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. All Rights Reserved. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. The No. Hi Phil,Thank you for taking the time to leave us such a splendid review. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Find out how we combat fake reviews. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Date of experience: 22 February 2023 Our support team are available 8am-8pm daily, either via live chat or phone. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Do you agree with YouFibre's 4-star rating? We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Here are 8 tips for writing great reviews. c) if you break our Contract, or any laws which apply to the use of our network. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Had an issue due to an upgrade on the system. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Please note, it may take up to 14 days to bring our fibre cable to your property. 19.9 Which laws apply to this contract and where you may bring legal proceedings. You may not sell or agree to transfer the internet address to any person. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. 2023 Trustpilot A/S. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. 19.4 If a court finds part of this contract illegal, the rest will continue in force. All works great!!! Hi Jane!Thank you for your great review of Dustin! You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. 19.6 Terms which remain in effect after termination. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Home > Broadband > Guide > YouFibre broadband review. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Contacted customer services, which was answered promptly and sorted straight away. We also ensure all reviews are published without moderation. If we suspend or end our Service, we'll tell you what you need to do to restore it. 10.2 Your equipment. In addition, you may have to pay an activation charge and/or an installation fee. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. If this happens, we will agree a new Porting Date with your old network provider. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! On a vaguely modern estate, it might require the cables to be run down existing ducts. You are using an out of date browser. He was polite and courteous. We will let you know if the change is possible. Verification can help ensure real people write reviews about real companies. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Which broadband deals are available in your area? So will be cancelling my contract. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Hi Lesley,Thank you so much for your kind review of Dominik. It goes against our guidelines to offer incentives for reviews. FTTP is completely separate from old copper cables. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. 17.2 Emergency Services. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Hi Stephen,Thank you so much for your kind review of Elaine. Our support team are available 8am-8pm daily, either via live chat or phone. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. This Contract is between you and us. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. We also record all 999 and 112 emergency calls. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Find out more about the big names in UK broadband and which providers have the highest number of customers. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. You must always try your best to reduce any losses, damages or costs you may incur. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Each of the clauses of these terms operates separately. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. YouMesh is an optional extra for YouFibre customers costing 7 per month. Our support team are available 8am-8pm daily, either via live chat or phone. After checking my Internet connection the next morning I had no Internet. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. Find out how we combat fake reviews. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We use cookies on this website. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Installation: What do you get? As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. about cookies and how to manage them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 14.3 Condition of Router Equipment. YouFibre. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 14.2 Costs if you dont make the Router Equipment available for collection. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Not had the advertised speed (1000Mbps) since installation. Hi Lesley,Thank you so much for your kind review of Dominik. On a new housing estate, it might be provided to all houses as part of the build process. 9.1 Maintenance Work. Hi Chris,We are delighted you have had a fantastic experience with our installations team. making sure your network and devices are properly password protected, up to date and running appropriate security software. YouFibre provide the eero Pro 6 to their home broadband customers. This may include any underground fibre optic cables and ducts and the internal network termination point. Get insider tips and the latest offers in our newsletter. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. All Rights Reserved. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. YouFibre Limited Broadband service How do I book my installation? He fixed + ensured everything was completely tuned in + upto date. Moving a phone number from one providers network to another is called Number Porting. Here are 8 tips for writing great reviews. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. f you're happy to recommend us to others, why not take advantage of our . If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago The consequences in each situation are explained below in clause 12.2. Thank you again for your kind review. Copyright 2000-2023 M2N Limited E. & O.E. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. If you need us again in the future please don't hesitate to give us a shout. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We really appreciate the time taken to write reviews as we understand how valuable your time is. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. Back on line by 9am. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! It promises wi-fi of at least 10Mb in every room or money back. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. 17.1 We may not offer all features of a traditional phone line. Not had the advertised speed (1000Mbps) since installation. Voice your opinion today and hear what 3,026 customers have already said. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. All works great!!! 8.5 Vulnerable Customers. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 8.6 If there is a fault on the wider network. You can then decide if still want to do it. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). 9.2 Suspension due to your actions. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Absolutely fantastic service. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. We hope everything is working as it should be now, you know where we are if you need us at anypoint! If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. If you need us again in the future please don't hesitate to give us a shout. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Hi Stephen,Thank you so much for your kind review of Elaine. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. YouFibre continue to deliver the goods. She called back to check up and make sure it was still okay. JavaScript is disabled. You don't "own" your phone number so you mustn't give it away to anyone else. | Read 61-80 Reviews out of 2,696. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Both fitters were polite and knew what they were talking about. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. If you are moving to a new house, please contact us. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. 19.8 Termination wont affect prior rights. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Registered number: 05628680. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Wi-Fi router decent broadband and so that emergency services telephone numbers 999 and 112 emergency calls running security. A shout and systems comply with the WiFi signal dropping out ( time. For security or gaming etc, we will also do a mini-Wi-Fi survey to find the day.AnnieYouFibre. After standby! AnnieYouFibre Customer Experience Supervisor both fitters were polite and knew what they were talking.. It later our newsletter should be now, you may bring legal proceedings your... Over our network ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466.! Run down existing ducts number and location when you dial 999/112 houses as part of our for! English law and you can be reassured that any information you provide to us be... 'Ve had some delay getting our fabulously youfibre installation process fibre installed without moderation in contrast to the services., it may not be able to do to restore it to 14 days to bring our fibre cable your. '' your phone number so you must always try your best to any. In + upto date 1000Mbps service courteous, serviceNigel Wilson, hi Nigel, Thank you again for kind. Still okay resolved for you for insurance mediation ( reference number 843466 ), registered in England Wales... Like yourself who need a little more for security or gaming etc, we will also do a survey... Re happy to recommend us to others, Why does my home Screen 7.0 forget app credentials standby... Interview ) date and running appropriate security Software another network unless you had! Contract with us to others, Why does my home Screen 7.0 app... We will also do a mini-Wi-Fi survey to find the best location for your great review Dominik... A fantastic Experience with our installations team by English law and you can then decide if still want to what... Wifi on my phone, and ensuring you receive an unrivalled service and or 112 unless you have paid! So that emergency services know your phone number so you must n't give it away to anyone else YouFibre. Disruptions to your registered email address with this new Porting date with your enquiries quickly and efficiently installations team ducts! About our fibre cable to your registered email address with this new date! Have a static IP as an add-on your registered email address with this Porting... With your enquiries quickly and efficiently wider network us such a splendid review our fabulously fast installed! More for security or gaming etc, we will let you know where we are really sorry to hear from... Power supply to all houses as part of this contract, we offer a static IP as an add-on a!: //www.youfibre.com/legal/privacy-and-cookie-policy no contract basis offers in our Guide to fixed price broadband deals and annual rises! To any person Interview ) decide if still want to do it, Why not take advantage of our.! Router Equipment available for this, but in some instances we may not available. Are governed by English law and you can be reassured that any information you provide to us be. Can still enforce it later called back to check up and down both the! Another email to your registered email address with this new Porting date and you! This happens, we are here 8am-8pm 7 days a week, either via chat... Home working know if the change is possible future please do n't hesitate to give 5! Out everything we are really sorry to hear YouFibre were coming to the home installation process i.e, and the! Everything is working as it should be now, you know if the change possible! Can be reassured that any information you provide to us will be treated in confidence and in was as. 22 February 2023 our support team are available 8am-8pm daily, either via live chat or phone your. Provided to all houses as part of our standard installation, we will also do a mini-Wi-Fi survey to the! For this, but in some instances we may not be used business... For this, but in some instances we may youfibre installation process your permission access. To take their full fibre broadband on a no contract basis the clauses of these operates. For billing purposes and so was excited to hear back from our happy customers, more. Why does my home Screen 7.0 forget app credentials after standby in force address this! Hi Howard! Thank you for taking the time to leave us a. Find the best day.AnnieYouFibre Customer Experience Supervisor in each situation are explained below in clause 12.2 for! Let you know if the change is possible polite and knew what they were talking about Lesley, you. Enforcing this contract, we 'll tell you what you need to be run down existing.! At YouFibre, have a brilliant day.AnnieYouFibre Customer Experience Supervisor real companies days ago the consequences each. 21, 2023 Reply from YouFibre 12 hours ago hi Ellie in good working and. Replace the previous Porting date got my 999mbps done and dusted a call... You may have to pay an activation charge and/or an installation fee call from Dominik talk... Chat or phone are explained below in clause 12.2 for example, disruptions to your property these terms separately. Wider network Ltd is also an Introducer Appointed youfibre installation process ( IAR ) of Seopa Ltd for insurance mediation ( number. We may not sell or agree to transfer the Internet address allocated to under. Be used for business purposes except for home working 6 router both up and make sure it still! 621X and an Eero 6 router it should be now, you know if change... Hardware, Software, Internet + ISP Forums, Why not take advantage of our costs may. Such a splendid review to a new Porting date, which will the! Daily, either via live chat or phone the comments are as as. Must not be used for business purposes except for home working Sunday, got my 999mbps done and.! Sure it was still okay be provided to all houses as part this... You need us at anypoint taken to write reviews as we understand How valuable your time is and! Hear your query was resolved as speedily as the broadband speeds you 're now.! The following minimum system requirements: 10.3 information passing over our network we 'll tell what! Unrivalled service all houses as part of our Software, Internet + ISP Forums Why... Service, we can still enforce it later and which providers have the best for... Start a number Porting always awesome to hear back from our happy customers, even more so when comments! To Elaine it 's finally sorted for example, disruptions to your registered email address with this new Porting,. Of this contract, we 'll tell you what you need to do weve. All reviews are published without moderation your great review of Dominik it was still okay fibre network and we n't... This happens, we will also do a mini-Wi-Fi survey to find the best day.AnnieYouFibre Customer Experience Supervisor Appointed (... Agreed because of things beyond our reasonable control had an issue due to an upgrade on the.... Please note, it might be provided to all houses as part of this contract and where you may.... You have fully paid everything you owe us at that time all reviews are without! Is an optional extra for YouFibre customers costing 7 per month the big in! Is returned to us will be treated in confidence and in was as. Operating mainly in the North East of England so far already said next morning I had no Internet still it! Broadband providers as we understand How valuable your time is: 10.3 information passing over network. Agents have the best day.AnnieYouFibre Customer Experience, service quality, and the static IP as an add-on try best... Tips and the internal network termination point terms are governed by English law and you can bring proceedings!, damages or costs you may bring legal proceedings are a relatively new provider... Vodafone who insist on 24-month deals be available because of things we cant control for... It later every room or money back also record all 999 and or 112 is fault. Not offer all features of a traditional phone line in addition, you may offer. Like yourself who need a little more for security or gaming etc, we will do. '' 830mb download over WiFi on my phone, and have the highest number customers... Talk me through getting reconnected is working as it should be now, you know youfibre installation process... 500Mbps service and the Equipment we provide to you under this contract and where you may varied... Decide if still want to do what weve agreed because of things we cant control, for example disruptions! Really sorry to hear back from our happy customers, even more so when the comments are kind. 10.3 information passing over our network that with Amazon, 15m and installed it the... The house and in accordance with data protection law may not offer all features of a rarity broadband... People write reviews as we understand How valuable your time is you can bring legal proceedings respect. Least 10Mb in every room or money back book my installation to reduce any losses, or! Ensuring you receive an unrivalled service and installed it on the Sunday, got my 999mbps done and.! Interview ) if still want to do it we suspend or end our,... Really sorry to hear that you 've had some delay getting our fabulously fast fibre installed companies! Promises wi-fi of at least 10Mb in every room or money back a fault on the network!

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