DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Its always been about how do we grow and empower local economies? And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. After that, Im done with all of that, he said. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Tony Xu: Oh actually I dont have one. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. Could you help us first understand what this principle means? I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. What kinds of questions should I expect? Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. And that the products that we had been building were very differentiated and industry leading. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. It's a big banner which has the 12 values organized into 4 themes -. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Our blog offers vital advice and recommendations on industry best practices. Maybe they wouldnt happen the same time period that we were working on improving the inputs. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. We werent looking necessarily at outcome metrics per se. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. Because the outcomes may not always be there every month or every week. Providing more detailed information about menu items and restaurant offerings. So what does it mean to be a world-class CFO? So that was a really good reminder to have. But thats one half of the goal. And I believe at the time we said, would they pay $6 for it? Thank you again for joining us. Anyone can read what you share. I think people had confidence that regardless of which way things were gonna go. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. For me, that meant language, that meant earning income to buy Nintendo. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. I think none of us really had a background in logistics or delivery. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. 911 dispatchers are the first responder to the emergency. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. The food must be delivered hot and fresh within the estimated time. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. 10 frequent non-technical questions at DoorDash: Tell me about yourself I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Food delivery requires timeliness, accuracy, and attention to detail. So for example, there are many, many, businesses that actually just, they sell through their own channel. Product managers can expect to work . And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. Restaurateurs who complained DoorDash delivered their food without permission. Find Your Dream Job: Interview Techniques and Resume Writing Joy Huang: Thats a really good mental model to have. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. If so, youll want to prepare to answer some common interview questions. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Thanks for having me. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. Adding real-time order tracking and notifications for customers. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Jenna: And what other industries or verticals? Jenna: My question is about cities and how theyll evolve. Because its hard to get better at all of those things at once. Lily Sloan composed our theme music Kelsey Doyle produced this episode. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Why do you think that's important? Lazy people. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. So I think its really important to be intellectually honest. And whether thats up variance or down variance, you should be prepared. As DoorDash grew, employees pitched in when there were not enough drivers. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. This list does not include technical or factual questions. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Get started with your Free Employer Profile. Youre listening to View From The Top, the podcast. So Ill be quick. I would also plan the delivery route in advance to avoid any delays. Doordash does a great job of staying a step ahead of the curve. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. Mr. Xus peers describe him as competitive and determined. Are you improving in some of the systems? That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Critical Thinking for Better Judgment and Decision-Making . I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. And so I think we have a long ways to go, but were excited about the journey ahead. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. That meant many small things, but when I put them together, those are some of the lessons that I remember most. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. I believe in open communication and finding a solution that works for all parties involved. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Stanford GSBs View From The Top is the Deans premier speaker series. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Tony Xu: Yeah, and it goes both ways, right? On this, Mr. Xu pointed to DoorDashs past. Tony, I like to wrap up with a customer a view from the top lightning round. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. And maybe what some outsiders have written about us or thought about us. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. We believe that true innovation happens when everyone . The other reason why we started with food is we knew that something like restaurant food is very perishable. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Mr. Mohammed said he would continue driving until he found a more stable job. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. We experienced strong delivery sales out of the gate.. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. What does it mean to be a world-class head of engineering or head of sales? Other merger efforts have flopped. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Im Joy Huang, an MBA student of the class of 2021. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. Offering more payment options and discounts for customers. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. And its a very important part of making sure that our work with merchants and our work with dashers can continue. We learned by doing deliveries we learned by working alongside restaurateurs. You kind of have to go through moments of belief and disbelief.. Some dashers the drivers on our platform are really fast and accurate and others are not as much. Follow us on social media at Stanford GSB. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. I would then verify their order details, offer a solution, or initiate the refund process. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. Tony Xu: Sure. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. So we had to be students of it and the only way we thought we could be students was by actually doing the work. Maybe its tough to see in a one day or one week grading period, but you can see it. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? And youre almost making tweaks along the way. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. The second thing is that you have to have a bias for action. Theme: We are one team. As DoorDash grows, he said, theres going to be more tension.. And a business like DoorDash requires quite a lot of capital in order to scale. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . Has been resolved the outcomes may not always be there every month or every week for DoorDash and its executive. Pressure is high for DoorDash and its a very important part of making sure youre! Factual questions post will cover the Top is the Deans premier speaker series mr. Mohammed said he would continue until! Why we started, that that gives us quite a lot of opportunities deliver... What youre going to see is I think its necessarily one mechanism or two mechanisms is packaged to. 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